Tuesday, July 28, 2009

How to interpret Sent Date in email client?

I received an email from my customer today. He suspected that I might have mis-configured his Sun Java Messaging Server.

The mail was enqueued at 21:50 yesterday and dequeued at 23:09. I received the mail at 23:09. In my email client, it shows the received time as 21:50, whereas I think it should show 23:09. Is there a way to change it?

He went on to show me the log:

27-Jul-2009 21:50:15.57 tcp_intranet tcp_local EE 23 abc@mybank.com rfc822; ahmei@mybank.com ahmei@mybankcom
27-Jul-2009 23:09:15.15 tcp_local DEQ 23 abc@mybank.com rfc822; ahmei@mybank.com ahmei@mybank.com dns;mxhub.nsroot.net (mxhub ESMTP qpsmtpd 0.32 ready; .) smtp;250 , recipient ok


I asked for the message header and a screenshot of the email he received.




From: Mybank Singapore
Reply-to: abc@mybank.com
To: ahmei@mybank.com
Subject: Weekly Market Updates
Date: Mon, 27 Jul 2009 21:50:15 +0800
Message-id: <1248702615453.abc@mybank.com>


It was actually very obvious. The Sent Date reflects the time the email was sent by the Sender. It does not reflect the time the email reaches the Receiver.

This was his mis-interpretation, I told him.




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